Privacy Policy

This policy explains how we, Steel-Quick Ltd (company no. 11459784), use your personal data which you provide to us including when you use our website, We take our responsibilities for managing your personal data seriously and we have tried in this document to explain how we collect your personal information and what we do with it.

When we say your “personal data” or “personal information” we mean any information that identifies you as a person.

You can read more information about how we process your personal information below.

Collecting your personal data – our relationship with you

You may provide us with personal data in one of the following ways:

  1. contacting us by telephone where you may provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
  2. contacting us through our website by using one of the options on our website which requires you to provide us with your personal information; or
  3. when you browse our website your personal data may be obtained by the cookies that we use.

When you order a product from us the personal data we collect includes your name, your email address, billing address, delivery address and telephone number. The collection of this personal data is essential to enable us to perform our contract with you and to deliver your order.

We may, via one of our team, or via email correspondence, ask for your consent to use your details for further purposes such as marketing and other promotional activities. When we do this you will be clearly advised and your specific consent will be required before we can use your information for such activities.

We may also gather personal information about you from third parties such as the country you are from, the device you used to visit our website (including IP addresses) and what pages you like to look at online. We do our best to ensure that the businesses that provide us with this information do so lawfully and have obtained your consent to do this.

What we do with your personal information

Providing our services to you: – we use your personal information to open your account with us, to send the product you ordered to you and to contact you about the services that we are providing to you. Reminders and updates will be sent to you using the contact information that you provide to us. Without your personal contact information it is impossible for us to provide our services to you.

Improving our services: – we may analyse your personal information in order to improve our business, our website and customer services.

Marketing: – where we have obtained your consent, we may use your personal information to contact you about promotions and other news and information about our business.

Sharing your personal information with third parties

In order to provide our services and operate our website, we use various third parties which are carefully selected by us. These parties include companies which provide business functions such as email, marketing assistance, accounting, payment processing, data management, website support and business advice. All of these third parties have in place policies and procedures to ensure adherence to the General Data Protection Regulation (‘GDPR”). In some circumstances, your data may be transferred to or stored at a location outside the European Economic Union (“EEA”) and processed by individuals acting for one of these third parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR. Where it is necessary to process data outside the EEA, we will ensure that the relevant third party processing the data has either provided the required contractual undertakings as specified by the EU or is a signatory of the EU-US Privacy Shield Framework.

All of your payment information is collected, processed and stored by our chosen payment processor, SagePay. We do not hold your payment details. You can find more information about how SagePay manage your data here.

There are certain scenarios where we may have to share your personal information with other parties and examples of these scenarios are set out below:

  1. For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be to prevent fraud prevention.
  2. Where your data may be required to protect against harm to the rights of property or person as permitted by law.
  3. Where your data may be required to prevent or protect against serious physical harm to an individual.
  4. If we are involved in an acquisition, a merger, sale of assets, or liquidation. If this circumstance arose, appropriate undertakings would be obtained from the third party.

Cookies – what are they and how do we use them?

Personal information may also be collected automatically using cookies. Cookies are small files that are automatically saved to your device as a result of the websites you visit. Cookies track, save and store information. Cookies may enable us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

We use the following cookies on our website:

Google Analytics – these cookies gather user statistics on our site:
__utma – this is a persistent cookie which tracks visitors.

__utmb & __utmc – these cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. These are session cookies which expire at the end of the session.

_utmv – this is a visitor segmentation cookie which identifies a visitor as male, female, customer, signed in or signed out. This is a persistent cookie which sits on your computer for 2 years.

__utmz – this monitors the HTTP Referrer and notes where a visitor arrived from. This cookie lasts six months. The __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

HTML 5 Local Storage Cookie – The purpose of this cookie is to store a visitors shopping basket contents and is necessary to facilitate the functioning of the site.

Access to your personal data – your rights and contacting us

Access to the personal data we hold on you: You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.

Right to rectify or erase your personal data: You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data. If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so.

Right to withdraw consent: If you have given us consent to use your personal details you may withdraw this consent at any time by emailing us.

Right to limit processing your data: You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.

If you have any enquiries and/or wish to exercise any of your rights in this privacy policy please contact us by emailing us.

You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at

Retention of Data

We hold your personal data only for as long as is necessary for the specified purpose. Once you have closed your account with us we will delete all of the information that we hold on you apart from your email address which we will hold on our marketing database where you have consented to this. We will also keep invoicing and other accounting records which are necessary to satisfy HMRC.

Our Security Standards

All personal information that you provide to us or that we collect is stored on our secure servers which are located within the EU. We promise that we will do our best to ensure that your personal information is treated securely.

We have appropriate security measures in place (such as encrypted passwords) to protect your personal information from being accidentally lost, used or accessed by someone who does not have permission to access it. We only give access to your personal information to people who need to access it in order to carry out their job and to fulfil your order. They will only use your personal information in the way we tell them to and they undertake to keep it secret.

We have procedures to deal with any suspected breaches of personal information and if the law requires us to, we will tell you (and any regulator) if there has been a breach.

Other Websites

Our website may include links to other websites, plug-ins and apps which we do not own or control. If you click on those links, activate the plug-ins or apps, (for example if you click on a link to share our content to your Facebook account) you may allow third parties to collect or share information about you. Because we do not control these other websites, we are not responsible for their privacy notices or how they will handle your personal information. When you leave our website, we strongly suggest that you read the privacy notice of every website that you visit.


This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these changes.

Last updated December 2018.

Contact Us