Steel-Quick Customer Terms and Conditions

These Terms and Conditions govern the supply of all Goods provided by us to you.

We are: Steel-Quick Ltd (company registration number 11459784).

Our address is: 29 Cobden Street, Salford, Manchester M6 6WF

We can be contacted at: by post at the address given above; by email; or by telephone – 0161 736 8008.

You are: a purchaser of our Goods.

Please read the terms and conditions set out below carefully before opening an account and purchasing Goods from us. By opening an account, ordering Goods from us or otherwise using this Website you agree to be bound by these terms and conditions (“Terms and Conditions”).

1. Definitions

“Agreement” is a reference to these Terms and Conditions, any order form and payment instructions provided to you;

“Consumer” mean an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;

“the Customer”, “you”, “your” and “yours” are references to you the person purchasing any Goods or Services from us;

“Goods” means any steel product or item ordered by you from us;

“Terms and Conditions” means the terms and conditions of supply set out in this document;

“we”, “us” and “our” are references to Steel-Quick Ltd;

“Website” is a reference to the website, which is run and operated by us and on which these Terms and Conditions are displayed.

2. Ordering

2.1. You may place an order with us either online via our Website, in person at our trade shop or by telephone. Please ensure that before you place an order with us that you have the correct dimensions as we cannot offer a refund or cancel orders due to incorrect dimensions being given.

2.2. When ordering any Goods from us you do so in accordance with this Agreement. You are deemed to have accepted the prices of the Goods quoted to you and other terms such as delivery which may have been quoted to you at the time of placing your order.

2.3. Any order that you place with us is subject to product availability and acceptance by us. To place an order online you will be required to select the type of steel you require from the Products page and to specify the length. Once you place your order online our payment processor will send you an order acknowledgement, confirming the product ordered. This acknowledgement email will be deemed an acceptance by us of your order and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email.

2.4. Any contract for the supply of Goods is between you and us.

2.5. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line at anytime.

2.6. We will confirm delivery despatch to you or when your order is ready for collection (depending on the option you have chosen) by email where you have ordered online.

2.7. You agree to take particular care when providing us with your payment details and you warrant that these details are accurate and complete at the time of ordering. You agree to take particular care when providing address information at the time of ordering. No liability is accepted for orders where delivery information is incorrect, incomplete or misleading.

2.8. You must check that the order meets your requirements and that the quantity and specifications of the Goods meet your requirements.

2.9. It is your responsibility to ensure that the Goods are suitable for the purpose for which you intend.

3. Prices and Payment

3.1, Prices are exclusive of value added tax and delivery charges which will be added to your order if applicable.

3.2. The total price for Goods ordered, including delivery charges, will be confirmed to you when you place your order.

3.3. Full payment must be made for all Goods at the time of placing your order by one of the methods displayed on our Website.

4. Delivery

4.1. Our delivery charges are calculated based on weight and distance. Our usual charges are £2 per mile, per tonne, with a minimum delivery charge of £50. 

4.2. Delivery periods quoted at the time of ordering are approximate only and may vary. Typically, we aim to have your order delivered within one working day if the steel is in stock. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement.

4.3. We deliver to mainland United Kingdom. Please call us if you would like to have your Goods delivered outside mainland United Kingdom.

4.4. Any changes to our delivery charges will be displayed on the website.

4.5. All risk in the Goods shall pass to you upon delivery.

4.6. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

4.7. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

4.8. You must check the order confirmation email for tracking information relating to the Goods and contact the relevant courier to establish the delivery time if the Goods have not been delivered on time. If you are unsuccessful with the courier you must notify us immediately if the Goods have not been delivered or if there has been a partial delivery of the Goods only. Any missing items should be listed and notified to us within 3 days.

4.9. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

4.10. No refunds of the delivery charge are made for late deliveries.

5. Cancellation and Returns

5.1. Cancellations if you are a Consumer:

5.1.1. Due to the fact that each order is made bespoke for each Customer the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to you.

5.1.2. If you wish to cancel your order you must notify us immediately preferably by email or telephone and quote your order number. If you cancel before the steel has been cut then you may be entitled to a full refund. We will be able to advise you of this once we receive notification of your cancellation.

5.2. Cancellation by all other Customers:

5.2.1. You have no right to cancel any order placed with us. We may at our absolute discretion accept cancellations on orders. We will notify you if we agree to the cancellation of your order. We reserve the right to charge for any costs that we may incur in accepting any cancelled order.

5.3. Returns:

5.3.1. If a fault occurs within thirty (30) days of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. For faults notified to us after this time we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused. Replacement Goods will be charged at the full price.

5.3.2. The cost of returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. Any refunds or re-credits will be undertaken within 14 days.

5.3.3. All Goods returned to us must be sent via a reputable courier adequately packaged and returned to the address specified above.

5.3.4. If you are acting as a Consumer, these rights are in addition to any legal rights that you may have.

6. Damage in Transit

6.1. You must notify us immediately if Goods are found to be damaged upon delivery. You must keep the Goods within the original packing and make these available for inspection.

6.2. In the case of Goods damaged in transit our total liability to you is limited to providing replacement Goods within a reasonable period.

7. Title

7.1. Title to Goods which have been returned to us and in respect of which we have provided a substitute or paid a refund will transfer to us upon despatch of a replacement or the date of the refund as appropriate.

8. Our Website

8.1. The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.

8.2. We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

8.3. You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service.

9. Intellectual Property Rights

9.1. Ownership in, and all rights created in relation to the contents of this Website vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.

9.2. The intellectual property rights in the brand names or trademarks used in connection with the display of Goods on the Website shall belong to the owners of such brand names or trademarks. The purchase of any Goods from us does not confer on you any rights in any such brand names or trademarks.

10. Linked Sites

There may be a number of links on our Website to third party websites which we believe may be of interest to you. We do not represent the quality of the equipment or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or equipment that they may provide to you.

11. Limitation of Liability

11.1. We disclaim any and all liability to you for the supply of the Goods or Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a Consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

11.2. We shall not be held liable for any failure or delay in delivering Goods or providing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties which shall include, but is not limited to, any labour strikes, bad weather conditions, fires, governmental actions, war or terrorist acts.

11.3. We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the Goods purchased from us or provision of our Services.

11.4. We shall not be held liable for any misrepresentations other than fraudulent misrepresentations.


11.6. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

12. Your Information

Where we have requested information from you to fulfil your order you agree to provide us with accurate and complete information. Your information is collected, processed and stored by us in accordance with our Privacy Policy.

13. Complaints

We hope that you will not have any complaints however if you do have an issue please contact us and we will do our best to respond within 5 business days. In the event of a dispute between us you may refer the dispute to the EU Online Dispute Resolution Platform by going to

14. General

14.1. We may assign, subcontract or novate any part or parts of our rights and obligations under these Terms and Conditions and this Agreement without your consent or any requirement to notify you.

14.2. We reserve the right to cancel or reduce any order which may have been accepted by us where, due to circumstances beyond our control it is not possible to deliver the Goods.

14.3. The Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms, representations, promises or statements whether expressed or implied shall form part of this Agreement including for the avoidance of doubt, any terms and conditions which the Customer tries to apply in any purchase order, confirmation of order, specification or other document or communication. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail.

14.4. We may alter or vary the Terms and Conditions at any time. Any variation will not affect existing orders placed with us. Variations or updates to our Terms and Conditions will be published on our Website. Any error or omission in any information, or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

14.5. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

14.6. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to decide any dispute.

14.7. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

14.8. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

Last updated: December 2018

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